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Our Services

CALL Center

Alfa's call center outsourcing services combine cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in English, Italian and other languages to make your customers feel like they have called a local call center.

CALL Center

Data Entry

Highly efficient and accurate data entry services with remarkable cost-performance ratios, ability to process data with various degrees of complexity in different languages and meticulous quality assurance processes.

Data Entry

IT services

We follow latest IT trends and use latest technological advancements to provide innovative IT solutions that help our clients increase business process efficiency, improve customer satisfaction and gain a competitive advantage with excellent cost-performance ratios.

IT services

Accounting Services

Nearshoring your accounting services to Alfa is the fastest and easiest way to improve your accounting processes and significantly reduce costs related to managing an in-house accounting department.

Accounting Services

Back office

Our back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.

Back office

Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate nearshoring services with an outstanding cost-performance ratio.

Tailor Made Solutions

Get in touch with us or visit our Alfa Solutions section to find out more about our tailor made services.

Starting a Alfa Partnership with 5 Simple Steps

A partnership with Alfa Solutions is based on openness, honesty and establishment of mutual trust, so that you can rest assured that our outsourcing services will always be performed with quality as our top priority. All we need to do to start a partnership is follow these five steps.
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Latest News & Announcements

From Call to Contact Centres and to Wherever’s Next

Jun 06, 2018

The shift in terminology from call centre to contact centre was a shift many companies could have easily missed. Mushfiq Hopkins of ZaiLab explores how this journey of transformation came about. What is the difference between call centres and contact centres? This may...