Company history
Alfa Solutions was founded in 2016 by experienced people with diverse domain experience and rich industry knowledge. Alfa Solutions started its journey on February 2016. It is an Albanian company with a competence of IT enabled services that incorporates BPO services, Call Center services, accounting services and back office services. The company has grown from 10 members to 100 members over a short period of time. Alfa Solutions is being recognized as one of the best offshore BPO and call center company in this short journey. As one of the leading business process services companies, it is this very ethos that we strive to live up to, each day.
Our mission
The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them.
We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7,or, boosting collections through a mix of persistence, process and technology, Alfa Solutions has time and time again delivered on the diverse expectations of its clients.
At Alfa Solutions, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.