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Alfa Solutions

Is an Albanian company with a competence of IT enabled services that incorporates BPO services, Call Center services, accounting services and back office services.

From Call to Contact Centres and to Wherever’s Next

The shift in terminology from call centre to contact centre was a shift many companies could have easily missed. Mushfiq Hopkins of ZaiLab explores how this journey of transformation came about.

What is the difference between call centres and contact centres?

This may seem like old news to some, but in a nutshell, a call

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