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Alfa Solutions

Is an Albanian company with a competence of IT enabled services that incorporates BPO services, Call Center services, accounting services and back office services.

From Call to Contact Centres and to Wherever’s Next

06 Jun, 2018

The shift in terminology from call centre to contact centre was a shift many companies could have easily missed. Mushfiq Hopkins of ZaiLab explores how this journey of transformation came about.

What is the difference between call centres and contact centres?

This may seem like old news to some, but in a nutshell, a call

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

06 Jun, 2018

There is a plethora of problems that cause call centre shrinkage, from unexplained absences to ad hoc supervisor meetings.

The biggest causes of

70% of Consumers Think Customer Service Chatbots Are “Acceptable”

06 Jun, 2018

Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, reveals a new report

Your call is important to us

06 Jun, 2018

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for